frequently asked questions

What is the minimum opening order?

Our opening order requirement is just 12 pads. Our pads are sold in minimum quantities of 3 per letter or design.

What is the minimum pad re-order?

Our re-order minimum is 12 pads (a minimum of 3 pads per letter or design).

What is the minimum acrylic tray order?

All of our acrylic trays are sold by the case. The Paddie trays and Buck trays are sold in cases of 12, and the Luxe (large trays) are sold in cases of 10. You can order cases of trays by themselves; you don't have to order pads if you just need trays.

What if something is missing from my order?

Please email Please provide details and your order number.

What if I receive something that is damaged?

In the unlikely event something arrives damaged please take photos of the damaged items as well as the shipping carton, and email them to within 10 business days of receipt. Once we receive the information we will get in touch with you with instructions on how to proceed.

Can I use my own UPS or FED EX account for shipping?

Absolutely! You can provide this information when you register your online wholesale account. If you want to add it later on, please contact

What are your suggested retail prices?

We have found that most retailers comfortably charge between $40 and $45 per large pad, $30-$36 for the buck pads, and between $32 and $35 for the small pads. Generally speaking, the standard upcharge is 100% of wholesale.

How long will it take for my order to be processed?

Once you have paid for your order, we try to ship within 48 hours. During busy holiday seasons, it might take a little longer.

What are the most popular letters?


What is the best way to gift wrap the pads and trays?

We are big on presentation so we like to wrap the pads (with or without trays) in cello bags that we order from Paper Mart and tie them with beautiful ribbon.

Paper Mart Cello Bags
12x5x18 Bottom Gusset PP Basket Bags, Item No. 7562012 800.745.8800

Wholesale Ribbon: DSTEVENSLLC.COM

What envelopes do you recommend?

Our large Luxe Pad pages fold in half and fit perfectly in a #10 envelope and so do all of our buck pad sheets!

Our very favorite ones are Waste Not Paper's Open End and String-Tied envelopes. They measure 4.125 x 9.5 and come in a beautiful array of solid, luxe and shimmer colors.