frequently asked questions
Temporary shipping surcharge as of 3/1/22
Over the past two years we have absorbed price increases on shipping and materials that have literally tripled. Domestically, both FedEx and UPS declared an average rate increase of nearly 6%. It has become increasingly challenging for us to shoulder this burden. With this latest hit we have no choice but to pass along a portion of these costs to you. For this reason we are reluctantly adding a shipping surcharge of 5% to all orders. We have done all that we can to minimize the impact to you and appreciate your understanding. We will adjust and remove this surcharge as soon as we possibly can.
A note about zip code protection
We try to the best of our ability to protect our stores from local competition. To that end we check zip codes and distances between potential new accounts and existing customers. In general, we like to see at least a 3-mile distance between our wholesale customers. Please be advised, however, that we consider every application on a case by case basis and reserve the right to do business as we deem acceptable and fair. We appreciate your understanding.
What is the minimum order?
Our opening order and reorder minimum is 12 pads. There is no minimum quantity per style.
What is the minimum acrylic tray order?
All of our acrylic trays are sold by the case. The Paddie trays and Buck trays are sold in cases of 12, and the Luxe (large trays) are sold in cases of 10. You can order cases of trays by themselves; you don't have to order pads if you just need trays.
What if something is missing from my order?
Please email email@example.com Please provide details and your order number.
What if I receive something that is damaged?
In the unlikely event something arrives damaged please take photos of the damaged items as well as the shipping carton, and email them to firstname.lastname@example.org within 10 business days of receipt. Once we receive the information we will get in touch with you with instructions on how to proceed.
Can I use my own UPS or FED EX account for shipping?
Absolutely! You can provide this information when you register your online wholesale account. If you want to add it later on, please contact email@example.com
What are your suggested retail prices?
We have found that most retailers comfortably charge between $40 and $45 per large pad, $30-$36 for the buck pads, and between $32 and $35 for the small pads. Generally speaking, the standard upcharge is 100% of wholesale.
How long will it take for my order to be processed?
Once you have paid for your order, we try to ship within 48 hours. During busy holiday seasons, it might take a little longer.
What are the most popular letters?
B C D J K L M R S T
A F H P W
What is the best way to gift wrap the pads and trays?
We are big on presentation so we like to wrap the pads (with or without trays) in cello bags that we order from Paper Mart and tie them with beautiful ribbon.
Paper Mart Cello Bags
12x5x18 Bottom Gusset PP Basket Bags, Item No. 7562012
Wholesale Ribbon: DSTEVENSLLC.COM
What envelopes do you recommend?
Our large Luxe Pad pages fold in half and fit perfectly in a #10 envelope and so do all of our buck pad sheets!
Our very favorite ones are Waste Not Paper's Open End and String-Tied envelopes. They measure 4.125 x 9.5 and come in a beautiful array of solid, luxe and shimmer colors.